Tartan Homes » Homes built on solid ideas

At Tartan homes, we’re committed to making your relationship with us rewarding and satisfying – from your first contact with us to long after you move in to your new Tartan home.  We’re pleased to have been the only Ottawa builder recognized in any category of the 2010 Tarion Customer Service Performance awards.

Before You Purchase

Website
Our website is the perfect place to begin your relationship with Tartan. Here you’ll find information, images, videos, floor plans, and specifications on our complete lineup of homes, plus information about our communities, about us, and about our commitment to total customer care. 

Sales Centres
Visit one of our communities, and our Sales Representative will be more than happy to answer any questions you might have and to show you through our award-winning decorated model homes – or simply let you tour the models at your own pace.  They will also explain the process of buying a new home and show you the kinds of upgrade features you can request before buying. When you’re ready, your Tartan Sales Representative will book your appointment to purchase.

After Purchase, Before Closing

Design Centre
Once you’ve made your initial purchase, you can make upgrade features to your home.  This process will be initiated by our Sales Representative, and will continue at our Design Centre.  The Design Centre staff will work with you in making colours selections, and will provide you with a wealth of options so that you can further personalize your home.  Remember, the upgrade selection process has to conclude by pre-determined deadlines to keep things on track.

Customer Portal
As your home is being constructed, you can track its progress via the Customer Portal on this website.  Your Tartan Sales Representative will explain how to access the portal.

Walk-Through
Once your home has been framed, but before the insulation and drywall has been installed, you will be invited to a hosted walk-through with our site supervisor (freehold units only).  You can get a sense of how your home will look, and you will have a chance to satisfy yourself that your upgrade features are being installed properly.

My-Move Seminar
Within a month prior to your closing date, you will be invited to attend our My-Move Seminar, where we will take you through all the steps leading up to the day you move into your new home.  We will also explain both our own after-sales service procedures, and how best to communicate with the Tarion Home Warranty program.  Tarion is the regulator of the new home industry in Ontario.  If you have attended a seminar and you wish to download the PDF, you can do so here:  Freehold or JAVA Condo

After Closing

After Sales Service
Once you have moved in, your main contact with Tartan going forward is our After Sales Service representative.  In almost all cases there are some after-closing repairs and modifications that will have to be made to your home.  Our Service representative will work with you to assess the nature of the work required, and to book the appointments.   If you require service, the most convenient way is to use the Customer Service Request form on this website.

AVID Customer Satisfaction Survey
Tartan engages a third party customer satisfaction measurement firm, AVID, to survey you and get a clear picture of how we are doing in terms of service and satisfaction.  We ask all of our purchasers to provide their honest assessment through the surveys, which are completely anonymous.

Manufacturer Warranty Information
Your new home will be filled with brand new mechanical systems, appliances and products.  Many of these items have manufacturer warranties. There are several ways that you can gather the warranty information for the various items.  There are several systems that will have their warranty information and documentation directly attached, beside or inside the product.  Appliances will usually have their information inside the unit.  Other systems like your furnace, heat recovery ventilator (HRV), hot water tank, fireplace and air conditioner (if applicable) will have their documentation beside or underneath the unit.  If you require more information about your home's systems be sure to visit the appropriate manufacturer's website or if you are looking for a manual, you will likely find it here:  http://www.manualsonline.com/