Like our customers, the Tartan team are proud residents of the Ottawa community. We have a long history of supporting a wide variety of worthy causes both at home and abroad.
Tartan was founded by the late Wes Nicol, who built the company into one of the city’s leading new home builders. At the same time, he and his wife Mary gave their time and financial support to a wide range of local community institutions and groups, including Carleton University, arts organizations, health care and social causes. Wes’ two sons, Ian and Bruce, followed in their father’s footsteps, taking turns leading Tartan and continuing their family’s commitment to supporting worth causes.
In 2021, Tartan Homes became a member of the Taggart Group of Companies, joining Taggart Construction Limited, Doran Contractors Limited, Taggart Realty Management, and Tamarack Homes under the Taggart Group banner. It was a natural fit, because Tartan and Tamarack have been partnering to build popular new home communities like Findlay Creek Village for decades. And because, like the Nicol family, the Taggart family has always been committed contributors to local community groups, events and organizations through its Taggart Parkes Foundation. From the Taggart Family YMCA-YWCA to the annual Tamarack Race Weekend – the Taggart group touches lives and impacts quality of life in our community in innumerable ways.
Canadian Home Builder Association’s National Awards for Housing Excellence 2019
Tartan’s Design Centre Online was a finalist for best builder website in Canada in 2019. For more information on our award winning online design centre website visit: DC ONLINE
Greater Ottawa Home Builder Association’s Sales & Marketing Awards – 2018
At the recent Ontario Home Builder Association’s Sales and Marketing Awards Tartan won Best Bungalow for the Tweed model home in Russell and our Design Centre Online won the award for Best Marketing Innovation. For more information on our award winning online design centre website visit:DC ONLINE
Ontario Home Builder Association’s Award of Distinction 2018
Tartan was honoured to be a finalist in the Ontario Home Builder Association’s Awards of Distinction for our Design Centre in Findlay Creek and its online companion!
Greater Ottawa Home Builder Association Awards
Tartan was a double winner at the 2018 Greater Ottawa Housing Awards. Both of our new Russell Trails’ model homes were honoured. The Summerhill model home won for the best production home, single detached, 2,001-2,600 sq. ft., $500,000 and under and the Tweed model home won for best production kitchen in its 160 sq ft or less category.
Tartan is proud that the only category that they entered in the 2017 awards was a winner. The Kawartha model home in Findlay Creek, was awarded GOHBA’s Green Production Home of the Year!
Tartan won two awards at the 2016 Greater Ottawa Builders Association SAMMY Awards. Our Findlay Creek model home, the Cambridge won as best home over 3,000 sq ft. Our Design Centre also won as the Best Builder Design Centre.
Tartan won three awards at the 2015 Greater Ottawa Home Builders Association Gala. Our single family model, the Parkhill, won in its category, our Marigold ensuite in Russell won for best production bathroom & we also were honoured with the Fred Nielsen Award which is presented annually to a company that has made outstanding and lasting contributions to the association and to the housing industry.
Tartan was also very successful at the 2015 Greater Ottawa Home Builders Association SAMMY Awards (Sales and Marketing), taking home 7 awards including the Grand Sammy! Our Marigold semi-bungalows in Russell won for best attached model, the Red Oak model won for best semi-detached model over 1,500 sq ft and the Parkhill model in Poole Creek won for best single family model between 2,000 & 2,499 sq ft. Tartan also won the award for Most Environmentally Friendly Builder.
Tartan Homes won an impressive four awards at the 2013 Greater Ottawa Home Builders Association Gala. Our very popular semi-detached model, the Red Oak won in its category. Our Ashton and Amherst single family models won in their categories and the Mansfield kitchen won its category. We did not enter the awards in 2014. At the 2013 Greater Ottawa Home Builders Association SAMMY Awards (Sales and Marketing), Tartan won three awards: Best Builder Website, Best Marketing Innovation:Hottest Auction Ever presented by Tartan Homes and the New Hot 89.9 in support of D.I.F.D. at The Royal where we raised almost $50,000 for the charity in September 2012. Best Semi-Detached Home 1500 sq. ft. and Over: The former Red Oak model home in Findlay Creek.
Houzz Awards
Tartan has been building ENERGY STAR® qualified communities longer than any builder in Canada. In 2013, we were recognized for our commitment to energy efficiency by being named Canada’s national ENERGY STAR® HIGH EFFICIENCY New Home Builder of the Year. Tartan, we’re committed to corporate social responsibility, and we regard building homes to the most current ENERGY STAR® standard as an important and tangible demonstration of that commitment. Minimizing the environmental footprint of the homes we build benefits not only those who purchase them, but the broader community as well. Energy efficient construction likewise aligns with our twin corporate pillars of innovation and quality, and is a key differentiator for Tartan in the marketplace. It’s a win-win-win for our customers, our company and our community.
Tartan was a Large Volume category finalist in the 2017 Homeowners’ Choice Awards and we are a finalist again this year. Presented by Tarion, the awards recognize a builder’s outstanding customer service in four categories: Small, Medium, Large Volume and High-Rise.”The Homeowners’ Choice Awards are an important opportunity for customers to tell us about their new home buying experience and their level of satisfaction with their builder,” said Howard Bogach, Tarion President and CEO. “Each and every home buyer can have a say in whether their builder is worthy of recognition for excellent customer service.”
Tartan has always been a leader in looking for ways to reduce the energy requirements of the homes we build and the environmental footprint of those who live in them.So it should come as no surprise that we built Canada’s first 100% ENERGY STAR® qualified community – Ottawa’s Jackson Trails – and we now meet and exceed ENERGY STAR® standards in all of the homes we build. We were also the first Ottawa builder to offer a solar-ready upgrade on many of our homes. Furthermore, we recently launched our Passive Solar Initiative which offers further energy conservation features included in select homes. Now we’re leading the way again, where every new home will meet the most current ENERGY STAR® New Home standards—which exceed the Ontario Building Code by 20% for insulation, air tightness and indoor air quality. These features reduce energy use and emissions while saving you money.And we take it one important step further: as a firm, we are also vigilant stewards of the natural environments that surround the communities we build, working with and supporting conservation and environmental groups including Wildlife Habitat Canada and South Nation Conservation.From airlines to hotels, restaurants to personal hygiene products, and everything in between, everyone seems to be promoting themselves as “green” these days. But how can you cut through the green “noise”, and know that there is real substance behind the message? Tartan invites you to look at our record as an industry leader in building practices that are good for the environment, good for indoor air quality, and good for you, the resident, as you move in to a home that is durable, healthy, and more affordable to operate.
For decades, Tartan Homes has been an industry leader in the following areas:
We continue to work to stay ahead of the curve. Our green building committee follows developments in building science around the world, and we lobby for changes to the zoning and approvals processes to foster environmentally responsible practices.
This is important to us because we believe it is important to our customers.
NEW IS BETTER BUILT
When you purchase a new Tartan home, you’re getting a house built beyond today’s standards – and today’s standards are far higher than they were 10, 20 or 50 years ago. A new Tartan home is built using the latest advances in construction, materials, and technologies. It is far more energy efficient and far less costly to own and maintain.
NEW IS NOW
When you purchase a new Tartan home, you’re getting a home designed for today’s active family lifestyles – designed by experts in modern residential architecture and based on on-going input from those who bought Tartan homes before you.
NEW IS YOU
Your new Tartan home doesn’t come with the choices and memories made by previous owners – it’s all yours to shape and experience for the very first time. With a new Tartan home, you get to choose the style, the features, the finishings and upgrades. It’s about starting fresh and making the original choices that make your home a reflection of you, your sense of style and taste.
NEW IS COMMUNITY
When you move in to your new Tartan home, you immediately become part of an all-new community…No trying to fit in to an existing neighbourhood. You and your new neighbours will build your own community – and the bonds that go with it.
NEW IS PROTECTED
Your new Tartan home comes with built-in peace of mind: one and two year limited Tarion warranties and a seven-year structural warranty. And our Homeowners Manual provides a complete guide to maintaining your home!
MORE INFORMATION
For more information on why you should buy new, visit the Canadian Home Builders’ Association’s website: http://www.chba.ca or the Greater Ottawa Home Builder’s Association. http://www.gohba.ca/
Purchasing a new home is an exciting experience. It can also be a little complex. But not to worry – at Tartan, we’re with you every step of the way.
PURCHASING YOUR NEW HOME
The Agreement of Purchase and Sale constitutes the legal understanding regarding the purchase of your new home. Please carefully read the Agreement and all attachments. As with any legal agreement, you should have it reviewed by your lawyer. Once you’ve signed, we provide you with credentials to access the Tartan Homeowner’s Manual, which helps guide you through and keep track of the entire purchase experience.
ARRANGING YOUR MORTGAGE
Once you have signed your Agreement of Purchase, the next step is to finalize the details of financing your home.
DESIGN CENTRE/INTERIOR FINISH SELECTIONS
Our Design Centre, located at 38 Colonnade Road North, is a convenient, one-stop showroom that allows homebuyers to see, touch and feel the finishes available to them. To assist you in choosing the right features,our Design Centre is stocked with a wide array of options for paint colours, flooring, ceramics, cupboards, finishings and upgrades – and staffed by design staff who can help you make the selections that reflect your taste and style. For your convenience, Tartan also offers a unique Design Centre online.
HOSTED SITE VISITS
Just before the drywall is installed on your home, you will have the opportunity to attend a hosted site visit through your home with the site supervisor. It is at this time you can review the quality construction materials that go into your new home.
MY-MOVE INFORMATION
Within 3 months of closing, you will be invited to view our My-Move video series, where we will take you through all the steps leading to closing. We will also explain both our own after-sales service procedures, and how best to communicate with Tarion Home Warranty.
PRE-DELIVERY INSPECTION
Quality assurance is paramount at Tartan. The Pre-Delivery Inspection (PDI), which takes place approximately 2 weeks before your closing, is the key – and a requirement of the Tarion warranty program. First, we demonstrate the features of your new home and discuss maintenance. We also confirm that we have delivered your new home at the quality level described in our specifications and with all of your selections correctly installed. Finally, we document any last minute items that need to be completed.
CLOSING ON YOUR NEW HOME
On closing day, walk through your home before you start moving things in. Make sure all the PDI items have been completed, and that there is no new damage that may have occurred between the PDI and your moving day. Deficiencies should be noted on your 30-day report (see below).
30-DAY INSPECTION
During the first 30 days of occupancy make a list of any items that are missing, damaged or not working correctly. Use the Tarion 30-day inspection report, found in your HIP, or on the Tarion website. Submit this form to both Tarion and our Service office before the 30-day period is up. If the work items are straight-forward, our service department will work with you to schedule the work. If an inspection is required, a service representative will be happy to tour your home with you.
CUSTOMER INSIGHT SATISFACTION SURVEY
Tartan engages a third party customer satisfaction measurement firm, Customer Insight, to survey you and get a clear picture of how we are doing in terms of service and satisfaction. We ask all of our purchasers to provide their honest assessment through the surveys, which are completely anonymous.
Do you cooperate with agents?
Yes. The amount of commission paid to the Broker/Sales Agent is 2% of the Base Price. 1% will be paid upon sale firm up and the other 1% upon closing.
Can I make changes to my floor plan & elevation?
Possibly. It depends on the type of dwelling you are buying. We can make some alterations to the detached, Single-Family Home plans, but we do not offer a full custom design service. We are not able to do so on the attached dwellings such as Townhomes and Semi-Detached Homes.
Can I make custom changes to my single family detached home?
While we do offer purchasers of detached homes the opportunity to request some custom upgrades we do also limit the scope and number of these upgrades. To understand more about custom upgrades, watch this video.
How much do I have to deposit?
Varies depending on unit type. Deposit timing may vary by community.
Once I buy, how long does it take to build my Tartan home?
It varies depending on a number of factors
What if the closing date gets delayed?
The Tarion warranty program outlines the terms and conditions by which a closing date delay may occur. Visit the Tarion website for more information.
What’s involved in reserving a lot? How long can I reserve a lot for? What happens if I don’t buy?
Reserving a lot is typically the initial process in buying a new home from Tartan. When you are ready to buy, we typically request that a reservation form be signed virtually or at the sales office. The reservation form will identify the date on which the Agreement of Purchase and Sale is to be signed by you. It also identifies the lot number and dwelling type for your future home. A reservation deposit is no longer required – see the deposit structure question in this FAQ section.
What is the overall buying process?
In the overall process there is a lot of work for both of us to do. Upon signing the APS, Tartan provides a comprehensive Homeowner Information section which guides our customers through the buying process is found on our Design Centre Online website. Credentials are given approximately one month before your first appointment. In summary:
What is Tarion?
The Tarion program is the regulator of the new home building industry in Ontario. Operating for more than 30 years, Tarion provides a variety of services and establishes warranty and building standards in the industry. Visit the Tarion website.
Are Tartan and Tamarack the same company?
In 2021, Tartan Homes became a member of the Taggart Group of Companies, joining Taggart Construction Limited, Doran Contractors Limited, Taggart Realty Management, and Tamarack Homes under the Taggart Group banner.
The Taggart Group and Tartan have a long-standing history and partnership, and together have built some of Ottawa’s most well-known subdivisions. As distinct and reputable home builders in Ottawa, the companies hold similar values and principles. The synergies between the two companies will drive value for employees, homeowners, and communities alike.
The acquisition of Tartan Homes includes their land, design centre, and current project sites, as well as welcoming Tartan’s employees to the Taggart team. Tartan will continue to operate as a separate entity under the umbrella of the Taggart Group of Companies. Through this acquisition, both Tamarack and Tartan will be able to accelerate their strategic growth plans, while continuing to deliver some of the highest quality homes in the National Capital Region.
There will be no change to any of the operations at Tartan Homes.
What is the referral program?
A program under which Tartan pays you $$ for referring a friend who buys a home from us. You must be an existing buyer. Details available at our Sales Offices.
I want to buy a Tartan Home that I can rent out and use as investment. Does this effect my HST payment?
Tartan is not able to offer advice on HST and rental issues. Here are two links for you to review.
http://www.rev.gov.on.ca/en/notices/hst/02.html
http://www.rev.gov.on.ca/en/notices/hst/04.html
When do I go to the Design Centre?
This depends on your closing date. Due to COVID-19 safety protocols, you may only visit the Design Centre during scheduled appointments. There is a two person limit, wearling masks are not mandatory but encouraged.
The Design Centre will issue credentials to our Design Centre online and then you will be contacted by the Design Centre to coordinate your next appointment times. Typically your first Design Centre appointment will be several months prior to your closing date.
When are you going to start building my house?
Once Tartan receives the building permit for your home building will commence. You will be notified via e-mail when this happens.
Can I see my home during construction?
Yes. Tartan provides a guided tour of the home during the construction process. A Service department rep will contact you to establish this. For reasons of your safety and management of liability we are not able to allow buyers to walk through the unit unattended.
What can I expect during construction?
Buying a new home is a unique experience in that it is one of the few things that we, as consumers, can watch get built in front of our eyes. For example, we never watch an automobile or appliance get constructed. You can expect many things during the construction process. At times it will appear that construction progress is fast, and yet at other times it may appear to be slow. There will be times when the house and lot are neat and tidy and other times when it is messy. All of this is normal in the new home construction process.
What are the standard features?
These are the features that are included in your home, such as oak railing, hardwood floors, trim, interior doors etc. The standard features to be included in your home are clearly identified in the Agreement of Purchase and Sale as well as marketing material available in the sales office. Each of our communities has a ‘standard’ model home that you can view so that you can see all the standard features and finishings that come with your Tartan Home.
Why do you have such strict deadlines. What are cutoff dates for upgrade selections?
We schedule the construction timing of your home well in advance of starting construction. Furthermore, lead time is needed to order the material to be constructed in your home. Cut off dates are required to ensure we do not miss including an upgrade feature in your home.
What will my address be? Where are the schools? When is garbage pick up?
Addresses are assigned by the City of Ottawa and are given to Tartan. Unfortunately they are not always available at time of sale. However, in all instances our Sales Representative will confirm your address once we have picked up the building permit and have started construction on your home. For schools, post office, garbage pickup and other municipal services we suggest you contact the government authority (e.g. school board) responsible for this service.
Why can’t I supply you with my own products?
We are a sole source company – that is we sign contracts with suppliers and trades people who construct your home. These contracts include both SUPPLY and install. Furthermore, complications can arise when buyers install their own items in a home in terms of warranty and liability.
When will my lawn be sodded?
In general, curb installation, the laying of sod, and driveway installations are seasonal work, and this work occurs between June and November. The installation occurs in the same order; curb, sod, then driveway. Because this work is done by three independent sub-trades, there can sometimes be a gap in time between each installation. With respect to sod, the landscaper will arrive at a new phase when the ground has dried out in late spring. They will start at the drier lots, and move through the phase laying sod at all houses that are occupied, and at those houses where the exterior work is complete. Tartan is not able to pre-determine the order by which the sod is laid.
The landscaper will typically come back in the fall and go through the phase again, laying sod where the homes were completed in the summer. Driveway installation occurs after sod installation. As all seasonal work is dependent on good weather and dry ground, we are unable to create reliable schedules but continue to make every effort to enhance your community in a timely manner.
My basement floor and/or porch are cracked, is this normal?
Minor surface cracking in concrete foundation, basement floor and porches is a common occurrence in new homes and has no detrimental effect on the performance of the foundation. Cracks may appear initially at the concrete curing stage where moisture evaporates from the material and the loss of volume results in material shrinkage cracks. Minor surface cracking may also result from stresses caused by extreme seasonal temperature variances where the material encounters stages of expansion and contraction. For cracks that are wider than 2cm, Tartan will fill them at your year-end inspection, though we cannot guarantee that the final finishes will be of a uniform colour or texture.
When can I install fencing?
You can put up your fence after you have been living in your home for 1 year. The reason for the delay is that the City must do a final inspection of the overall grading, to make sure it will function properly during major storm events. It is not uncommon that the rear grades have to be changed as a result of the final inspection. Once the City is satisfied that the grades are fine, then fences can be installed.
My baseboards and trim are separating from the wall. Is this normal?
A new home is built with new materials, and is subject to drying and settlement in its first year. The result can be, among other things, that baseboard and door trim can separate from the walls or ceilings, which looks like a thin crack. This is normal, and indeed is to expected in all new homes. At the 30-day inspection and again at the year-end inspection, Tartan will do a caulk and patch of trim that has separated, as well as drywall cracks and nail pops in all places.
My door is hard to close.
During the first year of occupancy the house will dry and settle. Occasionally a door will become hard to open as the frame settles. This is covered by the Tarion one-year warranty, and will be repaired by us at the 30-day or year-end inspection.
Why are the plugs hard to plug into?
The standard plugs that are installed have a safety feature, whereby a piece of metal slides behind the holes when there in nothing plugged in. This stops children from being able to insert thin objects into the plug. It does make it a little harder to plug things in. You have to insert the plug with a little bit more determination, and you may have to wiggle it.
I have to flush my toilets more than once?
If you are moving from an older home, you may not be used to the lower volume toilets that are now being installed in all new homes. Some toilet upgrades that are available through our Design Centre even have dual-lever action: flush and hold for a few seconds for heavy use, flush and release for lighter use.
I can see seams in my drywall when the sun comes through my big windows. Is this normal?
Yes, you will see drywall seams when particularly intense light shines upon the walls and ceilings. You are also likely to see them where the screw patches are. This is the nature of modern drywall materials and installation. The Tarion guideline standard is that the walls have a normal uniform finish in normal lighting, standing six feet away. More information can be found in section 9 of the Tarion Construction Performance Guidelines.
Wondering how it all comes together? Here’s a quick overview of the steps involved in constructing your new home. All Tartan purchasers can track the progress on their home’s construction by visiting the Customer Portal on this website. Tartan is committed to and has a long track record of running safe worksites, and therefore requests buyers not visit their home while under construction, except during the Pre-Delivery Inspection and Hosted Site Visit.
CONSTRUCTION BEGINS
We break ground, the soil is tested by an engineer for ground integrity, then we set the footings. Next, the foundation is poured, waterproofing and drainage systems are installed, followed by another inspection by the City prior to backfilling.
YOUR HOME STARTS TO TAKE SHAPE
Once the foundation is backfilled your house is framed then the roof trusses and shingles are installed. Stairs, windows and exterior doors are installed next, followed by plumbing and heating, ventilation and air conditioning systems. Electrical system installation follows, with inspections by the Electrical Safety Authority and the City of Ottawa. The next step is interior insulation and vapour barrier. Your home is then sealed with house-wrap, as siding and brick or stone are added to your home preventing water penetration.
FINISHING IT OFF
Stepping inside, drywall is installed, primed and painted, along with the trim. Railings are installed and stained, and ceramics are installed per your selections. Next, your kitchen cabinets are installed, plumbing and electrical work is completed (switches, plugs, sinks, faucets), and hardwood and carpet are installed. After a final cleaning – including air ducts – and an independent third party performs another blower-door test to certify the Energy Star standards for air-tightness of your home are met.
CLOSING
Completing your home so it’s ready for your closing date is a priority at Tartan. We include some contingencies in our construction schedule to account for unforeseen events that could cause delays, such as obtaining city permits and inspection approvals, availability of trades people, and weather conditions. If we have to adjust your closing date, we will provide advance notice in-keeping with Tarion guidelines.
LANDSCAPING
Curbs, sidewalks, driveways, lawns and landscaping are completed. The timing depends on the season and weather. In fact, after we build your home we’ll also be continuing work on the development of your community, including roads, sidewalks, curbs, services, parks and lighting. Your tolerance of the noise and associated dust and debris is most appreciated.
© 2022 Tartan Homes. All Rights Reserved. Prices are subject to change. E&OE. Pricing errors may occur
please visit the sales office for current pricing on all units.
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