Purchasing a new home is an exciting experience. It can also be a little complex. But not to worry – at Tartan, we’re with you every step of the way.
The Agreement of Purchase and Sale constitutes the legal understanding regarding the purchase of your new home. Please carefully read the Agreement and all attachments. As with any legal agreement, you should have it reviewed by your lawyer. Once you’ve signed, we provide you with a Tartan Homeowner’s Manual, which helps guide you through and keep track of the entire purchase experience. Here is a copy of the Home Care Manual which is part of your binder.
Once you have signed your Agreement of Purchase, the next step is to finalize the details of financing your home.
Our Design Centre is a convenient, one-stop showroom that allows homebuyers to see, touch and feel the finishes available to them. To assist you in choosing the right features,our Design Centre is stocked with a wide array of options for paint colours, flooring, ceramics, cupboards, finishings and upgrades – and staffed by design staff who can help you make the selections that reflect your taste and style.
Just before the drywall is installed on your home, you will have the opportunity to attend a hosted site visit through your home with the site supervisor. It is at this time you can review the quality construction materials that go into your new home.
Within 3 months of closing, you will be invited to view our My-Move video series, where we will take you through all the steps leading to closing. We will also explain both our own after-sales service procedures, and how best to communicate with Tarion Home Warranty.
Quality assurance is paramount at Tartan. The Pre-Delivery Inspection (PDI), which takes place approximately 2 weeks before your closing, is the key – and a requirement of the Tarion warranty program. First, we demonstrate the features of your new home and discuss maintenance. We also confirm that we have delivered your new home at the quality level described in our specifications and with all of your selections correctly installed. Finally, we document any last minute items that need to be completed.
On closing day, walk through your home before you start moving things in. Make sure all the PDI items have been completed, and that there is no new damage that may have occurred between the PDI and your moving day. Deficiencies should be noted on your 30-day report (see below).
During the first 30 days of occupancy make a list of any items that are missing, damaged or not working correctly. Use the Tarion 30-day inspection report, found in your HIP, or on the Tarion website. Submit this form to both Tarion and our Service office before the 30-day period is up. If the work items are straight-forward, our service department will work with you to schedule the work. If an inspection is required, a service representative will be happy to tour your home with you.
Tartan engages a third party customer satisfaction measurement firm, AVID, to survey you and get a clear picture of how we are doing in terms of service and satisfaction. We ask all of our purchasers to provide their honest assessment through the surveys, which are completely anonymous.