Purchasing a new home is an exciting experience. At Tartan Homes, we strive to make the process run as smoothly as possible. The Tartan team will guide you through the process and monitor the completion of every stage so that you have an exceptional new home experience.

Like you, every homebuyer is important to us. Our commitment to your satisfaction continues to be the foundation on which we build. Our experienced team of Customer Care professionals is here to assist you.

We are committed to meeting, or exceeding, the standards of the ENERGY STAR® Program and the Construction Performance Guidelines of the Tarion Warranty Program. We use appropriate materials and skilled workers to complete the repairs, in order to meet or exceed industry standards.

613-822-3129
613-822-0368

Business Hours:
8am to 4pm

**IMPORTANT**
Keep your intake & exhaust pipes (white PVC on side or rear of home) clear of snow & ice. If the pipes are covered by snow, ice or other debris, it will shut down the furnace and hot water system. This is the responsibility of the homeowner. A service fee will be charged if a service request is placed as a result of failure to clear any debris from the pipes.

Owner’s Manual:
Homeowner Manual

Inspection Forms:
The Tarion Warranty Program provides excellent information on coverage. For more information click here.

Tarion also have some informative videos. Click here.

24-Hour Emergency Service:
During non-business hours, please direct calls to the following: Heating: Check the sticker on the furnace for emergency phone number. For all other inquires, please call the number below:

Emergency Phone Number:
613-229-2942

WARRANTY SERVICE PROCEDURE

Contact Information
A Customer Care representative is available to assist you during regular business hours.

Regular Business Hours
Our normal hours of operation for customer care, in-home appointments and repairs, are Monday to Friday between 8AM. and 4PM

Emergency Contact
A Customer Care representative is available to assist you with emergencies, on weekends and after hours.

30 DAY FORM

After possesion of your new home you will have access to your Tarion myhome account. Here you will report any issues you want assessed by Tartan on your 30 day form. This is forwarded to Tartan after 41 days; you will then be notified by Tartan of your service assessment. Repair dates are scheduled approximately 4 weeks from time of assessment.

After the 30-Day Inspection, Tartan will not inspect or process any more new items until your Year-End Inspection unless they are of an urgent nature. Please do not submit service requests to the site office at any time since they cannot be processed from that location.

SEASONAL ITEMS

Most often, the exterior of your home will be incomplete at occupancy. Depending on the season some items may not be completed until suitable weather conditions allow. Paint, curb, driveway and landscape crews generally begin work in late May. We expect that all exterior work will be complete by late July. We always attempt to schedule these works on a ‘first in’ basis, but there are occasions where an entire street will instead be done beginning at one end. If seasonal items require access to the house to repair, Tartan will contact you for a repair date. If seasonal items do not require access to the house to repair, Tartan will not contact you for a repair date

URGENT ITEMS

If an urgent problem arises, that was not documented on your PDI list or 30 Day Form, please call or email your customer care representative.

YEAR-END FORM

We suggest that, as you notice any repair items after the 30-Day Inspection, you prepare a list to bring these items to our attention. After we recieve your year-end form we will contact you to schedule an assesment.

SECOND YEAR ITEMS

If an item comes up that is covered under the second year warranty, please submit your concern to Tartan by email or call the service office before the second-year anniversary. Our Builder’s Two-Year Warranty, identifies the items covered under our two-year warranty service.

HOME WARRANTY COVERAGE

TARION WARRANTY CORPORATION

Tartan is committed to meeting or exceeding both the industry standards and the Tarion standards found in their Construction Performance Guidelines. This document is available on their website at www.Tarion.com. The Tarion Warranty Corporation backs your One-Year and Two-Year Builder’s Warranties. In addition, Tarion Warranty Corporation covers major structural defects under their seven-year warranty.

Click here for the Tarion Construction Performance Guidelines.

BUILDER WARRANTIES

The following summarizes the Tarion Warranty Program Builder's Warranties.

ONE-YEAR WARRANTY

Tartan Developments warrants for one year that your new Energy Star home is:

• Constructed in a workmanlike manner and free from defects in material;
• Fit for habitation;
• Constructed in accordance with the Ontario Building Code;
• and Free of major structural defects.

TWO-YEAR WARRANTY

Tartan Developments warrants your home for two years against the following:

• Water penetration through the basement or foundation walls;
• Defects in materials, including windows, doors and caulking, or defects in work that result in water penetration into the building envelope;
• Defects in work or materials in the electrical, plumbing and heating delivery and distribution systems;
• Defects in work or materials which result in the detachment, displacement or deterioration of exterior cladding (such as brickwork, aluminum or vinyl siding) Violations of the Ontario Building Code affecting health and safety (including, but not limited to, violations relating to fire safety and the structural adequacy of the home);
• and Major structural defects.

SEVEN-YEAR WARRANTY

Tartan Developments warrants your home for seven years against the following:
Any defect in work or materials in respect of a building that:

• Results in failure of a structural load-bearing element of the building.
• Materially and adversely affects the ability of a structural load-bearing element of the building to carry, bear and resist applicable structural loads for the usual and ordinary service life of the element.
• Materially and adversely affects the use of a significant portion of the building for usual and ordinary purposes of a residential dwelling and having regard to any specific use provisions set out in the purchase agreement for the home.

OTHER WARRANTIES

Appliance and product manufacturers may provide warranties extending beyond the Builder’s Warranty. Any such warranties and operating instructions are included in your Premove Package or in the rear section of this Homeowner Manual. Direct any claims to the appropriate manufacturer as outlined in their warranty. Please contact us, if you need any assistance

WHAT IS NOT COVERED?

The following conditions and/or items are not covered by the Builder’s Warranty:

• Damage resulting from improper maintenance, such as dampness or condensation caused by the homeowner’s failure to maintain proper ventilation levels or improper operation of a humidifier, hot tub or any other moisture-producing device.
• Alterations, deletions or additions made by the homeowner (such as changes to the direction of the grading or the slope of the ground away from the house).
• Defects in materials, design and work supplied or installed by the homeowner/purchaser.
• Secondary damage caused by defects under warranty. While the defects themselves are covered, the personal or property damage they cause is not. However, your homeowner insurance may cover secondary damage.
• Normal wear and tear, such as scuffs and scratches to floor and wall surfaces caused by homeowners moving, decorating, and/or day-to-day use of the home.
• Normal shrinkage of materials that dry out after construction (such as nail “pops” or minor concrete cracking).
• Settling soil around the house or along utility lines.
• Damage from floods, “acts of God”, wars, riots, or vandalism.
• Damage from insects or rodents, unless it is the result of construction that does not meet the Ontario Building Code.
• Damage caused by municipal services or other utilities.
• Surface defects in work and materials noted and accepted in writing by the homeowner at the time of possession.
• Damage caused by the homeowner or visitors.

SUMMER MAINTENANCE

INSIDE

• Air Conditioner: Avoid excessive temperature changes when programming your thermostat. Unlike your furnace, an air conditioner may require several hours to reach the desired temperature. Air conditioners also work to keep relative humidity levels under control.
• Air Filters: Clean or replace air filters in HRV, furnace, hoodfan (do monthly or as needed)
• Air Vents: Ensure indoor air vents (HRV & forced air furnace supplies & returns) are clean and not blocked by dust, furnishings, drapes, etc. Air supply vents in the basement can be closed if you have an AC.
• Dehumidifier: A properly sized dehumidifier is essential. Install it in the basement to remove excess moisture. Set it to maintain a relative humidity level below 50% at all times.
• Doors: Whenever possible, leave bedroom doors open to allow for better air circulation.
• Hardwood Flooring: Summer is a critical time of year to closely monitor your indoor relative humidity with a suitable hygrometer. If the air is too humid, your floor will absorb too much of that moisture. A high wood moisture content will damage your floor, leading to cupping, cracking, squeaks, and gaps.
• Humidifier: Turn off and clean humidifier and close humidifier damper, if you have a humidifier.
• Thermostat: Switch it to ‘cool’ mode. Set the fan to ‘on’ mode for better air circulation throughout the house. If you have an air conditioner, set temperature to 23°C or warmer to save on energy.
• Window Coverings: Keeping blinds and curtains closed during daytime will help to keep the house cooler.
• Windows: Avoid opening windows on hot humid days. Excessive moisture may damage your hardwood floor and other wood components

OUTDOORS

• Air Conditioner: Ensure the AC is not blocked by debris, vegetation, nests, etc.
• Attic Vents: Ensure roof louvers, vents and soffits are not blocked. Ventilation is a critical factor in roof durability – air must be able to move through the attic. Check for damaged areas, nests, trees or vines blocking openings, etc.
• Caulking: Check for cracked or loose exterior caulking and repair as needed
• Driveways: Check for crack and apply sealer as needed. Avoid damage to your driveway from pointed objects..
• Decks & Interlock: Check exterior steps and interlock paths. Readjust, if settled or unstable.
• Electric Plug Outlets: GFCI plugs may trip. A reset button is one outside plug will reset all outside plugs.
• Grading: Check for ground settling at foundation. You may need to build up with top soil and sod to ensure rainwater flows away from your foundation wall in all areas.
• Grass: Apply lawn fertilizer and water regularly for a better looking yard with fewer weeds.
• Meters: Ensure gas & hydro meters are not blocked by debris, vegetation, etc.
• Wall Vents: Ensure outdoor air vents (exhausts, intakes, dryer, HRV, furnace, hot water, hood fan) are not blocked by debris, vegetation, nests, etc.
• Window Wells: Remove debris, leaves, garden hoses from window wells to allow for proper drainage.
• Windows: Clean windows, screens and hardware. Ensure windows operate smoothly.