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TARTAN CUSTOMER SERVICE

Purchasing a new home is an exciting experience. At Tartan Homes, we strive to make the process run as smoothly as possible. The Tartan team will guide you through the process and monitor the completion of every stage so that you have an exceptional new home experience.

Like you, every homebuyer is important to us. Our commitment to your satisfaction continues to be the foundation on which we build. Our experienced team of Customer Care professionals is here to assist you.

We are committed to meeting, or exceeding, the standards of the ENERGY STAR® Program and the Construction Performance Guidelines of the Tarion Warranty Program. We use appropriate materials and skilled workers to complete the repairs, in order to meet or exceed industry standards.

613-822-3129
613-822-0368

Business Hours:
8am to 4pm

**IMPORTANT**
Keep your intake & exhaust pipes (white PVC on side or rear of home) clear of snow & ice. If the pipes are covered by snow, ice or other debris, it will shut down the furnace and hot water system. This is the responsibility of the homeowner. A service fee will be charged if a service request is placed as a result of failure to clear any debris from the pipes.

Owner’s Manual:
Homeowner Manual

Inspection Forms:
The Tarion Warranty Program provides excellent information on coverage. For more information click here.

Tarion also have some informative videos. Click here.

24-Hour Emergency Service:
During non-business hours, please direct calls to the following: Heating: Check the sticker on the furnace for emergency phone number. For all other inquires, please call the number below:

Emergency Phone Number:
613-229-2942

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please visit the sales office for current pricing on all units.

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