**IMPORTANT**
Keep your intake & exhaust pipes (white PVC on side or rear of home) clear of snow & ice. If the pipes are covered by snow, ice or other debris,  it will shut down the furnace and hot water system. This is the responsibility of the homeowner. A service fee will be charged if a service request is placed as a result of failure to clear any debris from the pipes.

It is also very important to not run your HRV when it is below -20 and don’t run your HRV when it is especially windy since the blowing snow can be sucked in through the intake.